Frequently Asked Questions
Find quick answers to common questions about jewelry orders, authentication, custom designs, security, and store operations.
Account
Sign in to your account. In the navigation panel, click Change Password Settings, enter your current password, and type your new password twice before saving.
Enter your email at the bottom of any page and click Join. You will receive curated jewelry highlights, insider discounts, and diamond market updates.
Jewelry
A carat is the international standard unit of measurement used to measure the physical weight of diamonds and gemstones (1 carat = 200 milligrams).
All gemstones sourced across Diamond District Block merchants are 100% natural unless explicitly identified as laboratory-grown in the title and product certificate.
Order & Payment
Yes. Every order is securely packaged in tamper-evident containers and fully insured door-to-door with adult signature confirmation upon delivery.
Store
Diamond District Block is a specialized platform for verified jewelry craftsmen and merchants on NYC's 47th Street to showcase certified diamonds and luxury timepieces to customers worldwide.
Privacy & Security
All checkout sessions use 256-bit TLS encryption, PCI-DSS compliant payment gateways, and adhere to GDPR, CCPA, and LGPD privacy standards. We never sell your personal information.
Still Have Questions?
Our concierge and support specialists are here to assist with custom jewelry inquiries, store accounts, and order verification.
Contact Customer Support